Privacy Policy

Loveraw Privacy Policy

-----

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from eatloveraw.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

 When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- Analytics tools – Third-party services like Google Analytics may set their own cookies to help us understand user behavior and improve the Site.

- Marketing pixels – We may use Facebook Pixel or similar tools to measure the effectiveness of our advertising campaigns.

We use these technologies to:

  • Operate and maintain the Site

  • Improve your browsing experience

  • Understand how our Site is used

  • Prevent fraud and maintain security

  • Deliver relevant advertisements

When you visit our Site, a cookie consent banner will appear, allowing you to manage your cookie preferences. You can update these at any time by clicking “Cookie Settings” at the bottom of our site.

We process this information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers, PayPal account details, and Klarna transaction references), email address, and phone number. Please note that we do not store full payment credentials; payments are processed securely through third-party providers. We refer to this information as 'Order Information.'

Additionally, we may receive limited marketing-related information from trusted third-party sources, such as advertising partners, affiliates, or publicly available databases, where permitted by applicable law.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

 We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Additionally, we may use Device Information to deliver relevant advertisements or marketing communications across platforms, including through retargeting technologies, based on your browsing behavior and interaction with our Site.

COMMUNICATIONS

Transactional Communications
We use your personal information (such as your name, email address, and phone number) to send essential transactional communications. These may include order confirmations, shipping notifications, abandoned cart reminders, and review requests related to your purchase. These messages are necessary to fulfill your orders and cannot be opted out of unless you cancel your order or delete your account.

Marketing Communications
With your consent, we may use your contact details to send you marketing messages by email or SMS. These may include promotions, product announcements, exclusive offers, and other updates we believe may be of interest to you.

You can withdraw your consent at any time by:

  • Clicking the “unsubscribe” link in our marketing emails;

  • Replying “STOP” to SMS messages (where applicable); or

  • Contacting us at support@eatloveraw.com.

We respect your communication preferences and will always provide a clear way to opt out.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of the  European Union, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless you ask us to delete this information.

CHANGES

 We may update this privacy policy in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

CONTACT US

 For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@eatloveraw.com.

-----

We value your privacy and the information you consent to share in relation to our marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

 

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information may be used to send you cart reminders via email or SMS, where you have provided your contact details and given appropriate consent.