We are not selling single bars and intro packs of 3 at the moment as we are in the process of updating some things at HQ and our Warehouse which means we can only sell larger numbers!

We are working to be able to add single bars back to the site to add to your orders soon!If you are looking for singles please see the following stockists:
Holland & Barrett
Waitrose
Ocado
Co-Op
Wholefoods
The Vegankind
And a number of independents!

We’ve provided a good mix of all our products on site but if you think there are any combinations missing please let us know at support@eatloveraw.com and we’ll see what we can do!

You can find a list of all the fabulous shops that sell our products in the stockists section of our website. Or if you're feeling lazy we have an online shop which you can order from with delivery straight to your front door!

No. Although the ingredients in our products are dairy and gluten free, the factory in which they are made handle these ingredients so traces may occur.

Sorry - all our products contain nuts!

All of our butter cups and bars use gluten and dairy free ingredients HOWEVER the factory in which they are made handle gluten and dairy so our products may contain traces. 

Our Cre&m® Wafer Bars and Nutty Choc Balls are not Gluten Free.

Yes they do. This is so we can create epic tasting products that taste as close to real milk chocolate as possible.

Please refer to the ingredients list on the product pages for specific details of what sugars we use in each product.

We are proud to say that none of our products contain any preservatives or nasty stuff, so our shelf life is 12 months from the date of manufacture. Make sure to store them in a cool, dry place away from direct sunlight, extreme heat, odour and humidity.

No our chocolate is not raw. LoveRaw is our brand name and reflects our ethos and roots; to be honest, transparent and real - no artificial nonsense!

If you are ordering multiple items as gifts you will need to place these as individual orders, as all items will be packed into one box.

We pack multiple products in the same box in order to reduce our impact on the environment. By making this change, we will reduce waste, use less packaging and significantly decrease the amount of food miles and carbon emissions we currently produce.

We don’t currently have the option to add notes to your orders.

All our orders will be sent in a branded box. If the order is for a gift we suggest that you send the order to an alternative address. 

Yes we do! Please note that if you are using Apple Pay to purchase some of our epic vegan goodies you are unable to enter a discount code. Discount codes can only be used at checkout.

You can only use one discount code per customer per order. Please check the T’s & C’s for each promotion for more information.

Our brand name reflects our brand ethos to be honest, transparent and real - no artificial nonsense. Our mission is simply to create legendary vegan chocolate - remove the stigma and prove that vegan chocolate can be decadently indulgent and taste great.

The wafers are packaged individually to keep the wafer crisp and fresh for as long as possible, it also stop the two bars melting together. The individually wrapped bars also help with portioning and serving size thus reducing food waste.

Our letterbox boxes are designed to be posted through a standard letterbox so you don’t need to be at home in order to receive your delivery. Each letterbox box is roughly 3.6cm high, 15.4cm wide and 24.3 cm long.

Please be aware that the letterbox box may not fit if you have a smaller than standard letterbox or have a letterbox cage attached.

If you don’t have a letterbox your LoveRaw letterbox box will be left wherever your post is normally put. If you are not confident that this is a safe place then please provide us with an alternative postal address.

Standard mail times: If you purchased from our online store please expect delivery in 2-3 working days.

Your order will be shipped by DPD and you will receive tracking details directly from them.

No, unfortunately, we can't ship internationally at the moment. We only ship within the UK, but we're working very hard to enable international shipping soon.

Klarna is an alternate payment service provider that allows you to pay later or split your purchase into 3 interest-free payments.

Klarna strives to make online shopping a safe and secure experience. You can read more about how Klarna handles your personal information in the Privacy Policy section of the Klarna Checkout User Terms here.

All you need to start is:

1. A UK-issued debit or credit card

2. To be 18 years of age or over

3. An email address

4. An SMS-capable phone number

5. A UK residential address for delivery

Klarna will perform soft searches with credit reference agencies when you take out its payment options (‘Pay in 3’ or ‘Pay in 30 days’) – this is just to check that you're eligible. Don't worry, this won't impact your credit file and it's only visible to you and Klarna.

Klarna will not run credit searches against you that could impact your credit rating.

1. When you get to checkout, click ‘Buy now, pay later with Klarna’

2. Select whether you want to pay in 30 days or pay later in 3 

3. Enter your card information.

4. Confirm your date of birth.

5. Click 'Place order'.

6. Confirm the phone number linked to your order and enter the 6-digit verification code sent to you via SMS.

Klarna will automatically attempt to collect payment for your purchase from the card that you entered at checkout.

If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). 

 Failure to make payment on time could result in your debt being passed to a debt collection agency and affect future lending decisions made by Klarna.

Yes you can! Just head to the Klarna app or log in to Klarna.com/uk to make a payment.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

As soon as we have accepted your return or cancellation, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

Klarna orders are delivered as per our standard shipping time frame after you complete your order online.

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

If you are having trouble paying with Klarna, it could be due to the following reasons:

Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount. 

Klarna may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.

You may have outstanding payments on previous Klarna statements. If you've recently paid off outstanding statements, we recommend waiting 24 hours before trying to pay through Klarna again.

You may have missed a required field at the checkout, such as filling in your Date of Birth.

If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.

You can find out more about Klarna’s Services Terms, Purchase Payment Agreement, and Privacy Policy (not to mention a list of FAQS) on their website.